Refund policy

RETURNS, REFUNDS & EXCHANGES

Print on Demand — How Our Products Work We don't keep shelves stocked with inventory. Instead, every product is made to order — created just for you by our trusted production partners, who bring years of expertise to every print and stitch. It's a more thoughtful way to make things, and it means less waste for the planet and a higher-quality product for you.

Because of this, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. We encourage you to review sizing guides and product descriptions carefully before purchasing.

Personalized & Customized Items Some of our products can be personalized with custom text such as a name, pet name, or family name. Because these items are made to order and created specifically for you, all personalized sales are final.

Please review your personalization details carefully before placing your order — including spelling, spacing, and formatting — as we begin production promptly upon order acceptance and are unable to make changes once production has begun.

Personalized items cannot be returned or exchanged unless they arrive defective, damaged, or materially different from what was confirmed at checkout. If that happens, our standard defective item process applies — simply contact us at hello@izzyandstewart.com within 7 days of delivery with your order number and clear photos, and we will make it right at no cost to you.

Please note that we are unable to offer refunds or replacements for personalization errors submitted by the customer, including misspellings or incorrect information entered at checkout.

Defective or Damaged Items We stand behind the quality of our products. If your item arrives defective, damaged, or if you receive the wrong item, we will make it right — quickly and at no cost to you.

To be eligible, you must:

  • Contact us within 7 days of the delivery date at hello@izzyandstewart.com
  • Provide your order number and clear photos of the defective or damaged item, including the packaging if applicable

Once verified, we will offer your choice of a free replacement or a full refund — whichever you prefer. No need to ship the item back.

Refund Processing If a refund is approved, it will be issued to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the transaction. If more than 15 business days have passed since your refund was approved and you have not seen it, please contact us at hello@izzyandstewart.com.

Exchanges Because all items are made to order, we do not offer direct exchanges. If you'd like a different product, size, or design, simply place a new order. If your original order qualifies for a refund under the conditions above, that will be processed separately.

European Union Customers — 14-Day Cooling Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without justification, in accordance with EU consumer law. To exercise this right, please contact us at hello@izzyandstewart.com. Returned items must be in their original, unused condition with all tags and packaging intact. You will also need to provide proof of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

A Few Important Notes

  • We reserve the right to request additional information or photos to verify claims before issuing a replacement or refund.
  • Refund and replacement requests submitted more than 7 days after the confirmed delivery date will not be eligible, except where required by law.
  • Refunds or replacements will not be issued for issues resulting from customer error, including incorrect shipping addresses or size selections.